Cash On Delivery Order Management Without The Notebook
Many Bangladeshi shops still run on a Facebook inbox, a notebook and a spreadsheet. It works until the Eid rush, when an order is forgotten, a parcel goes out twice or nobody knows which couriers still owe you money.
Nabik.ai gives every order one record: the customer, the items, the price, the delivery address, the payment method, the courier and every status change, in order. Cash on delivery is followed from the day you confirm the order to the day the courier pays you.
From Chat To Confirmed Order
Orders start wherever your customers are. Create one from an inbox conversation, enter one by hand for a phone call, or let your website or store connection bring one in. Nabik AI can also fill the order from a chat for your team to check.
An order moves through draft, confirmed, packed, shipped and delivered, and can be cancelled or returned along the way. Put an order on hold when something needs checking, such as an address that looks incomplete or a customer you want to call first. Orders that need attention are shown first so they are not buried.
- Orders from your Page, Instagram, WhatsApp, website and connected stores in one list
- Exceptions shown first, so the day starts with what needs you
- Every status change recorded with who did it and when
Invoice, Label And Courier From The Same Screen
When an order is ready, print the invoice and the delivery label and book the courier from the order itself. Pathao, Steadfast, RedX and eCourier connect with your shop’s own merchant account, and a parcel handed to your own rider or another courier can be recorded too.
The courier’s tracking updates come back to the order, so you can answer “where is my parcel?” by looking, not by calling. Our courier integration page shows how booking works in detail.
Follow The Cash To Your Bank
Delivered does not mean paid. A cash on delivery order stays on your receivable view until the courier remits the money, so you can see which couriers owe you what, and which parcels have been delivered but not yet paid.
Each order also shows its profit: what you sold for, less the cost of the goods, the delivery charge and any payment fee. You see which products and channels actually make money, not just which ones sell.
Returns And Stock Stay Honest
When a parcel comes back, record the return against the original order. Items you accept back are restocked through the movement ledger, so the number on screen matches the shelf.
Orders and stock are linked from the start: a confirmed order reserves its items, and a return puts them back when you accept them.
Reduce The Manual Work With Automations
Automation rules can send confirmations, follow up with a customer and ask for a review after delivery. They are ready-made recipes you switch on, with no code. Free includes three automation rules and Pro includes twenty.
Built For The Eid Rush
When order volume doubles in a week, the problem is rarely the orders themselves. It is the little mistakes: a missed address line, a duplicate booking, a parcel nobody remembers to follow. A single order record, with the dashboard’s What Needs Attention band on top, keeps those mistakes visible while there is still time to fix them.
Pro is recommended for shops taking up to 100 orders a day, and it includes five team members, so a larger team can share the load in the same list.
Questions People Ask
Does Nabik.ai Handle Cash On Delivery?
Yes. It follows each cash on delivery order from confirmation to the courier’s remittance, and shows the amounts couriers still owe you.
Can I Put An Order On Hold?
Yes. You can hold an order while you check the address or call the customer, and held orders are shown first in your list.
Can I Manage Returns?
Yes. Record a return against the order, and stock and profit are corrected automatically.
Do Website And Facebook Orders Show Together?
Yes. Orders from your Page, Instagram, WhatsApp, website and connected stores appear in one list, with the same stock and courier flow.