About Nabik AI
What Is Nabik AI?
Nabik AI is agentic AI software made in Bangladesh by Auto Probaho Technology. Its AI agents answer customers on Messenger, Instagram, WhatsApp and Facebook Page comments in Bangla, Banglish or English, take orders, and work alongside orders, stock, customers, couriers and Social Studio in one app. Read More
Who Should Use Nabik AI?
Shops and service businesses that sell or take bookings through Facebook, Instagram, WhatsApp or their own website, and content Pages that grow an audience. It suits a one-person shop as well as a team, on desktop and on phone. Read More
What Problems Does Nabik AI Solve?
Unanswered messages, the same questions asked all day, orders copied from chats into notebooks, stock that does not match what was sold, couriers and cash on delivery tracked by hand, and posts that take hours to make. Read More
Is Nabik AI Just A Chatbot?
No. A chatbot answers. Nabik AI’s agents also check your products and stock, collect the order details, create the order after the customer says yes, and hand the chat to your team when a person should decide. Read More
How Do I Decide Whether Nabik AI Suits My Business?
Count the messages you answer each day and how many are the same questions. If your team spends hours on price, size and delivery questions, or orders get lost between chats and notebooks, try the Free plan on your own Page and watch the AI’s drafts for a week. Read More
Is Nabik AI A Bangladeshi Company?
Yes. Nabik AI is built and supported in Bangladesh by Auto Probaho Technology, for Bangladeshi businesses, with prices in taka. Read More
Getting Started With Nabik AI
How Do I Create A Nabik AI Account?
Sign up at app.nabik.ai with your email. Signing up creates your shop and makes you its owner; you then choose your business type and the setup guide walks you through the rest. Team members are invited by email afterwards. Read More
How Do I Set Up My Business Information?
The setup guide asks for your logo and shop name, your pickup address and delivery charges, your first products with photos, prices and sizes, and how you get paid. AI can write product descriptions for you.
How Do I Connect My Facebook Page To Nabik AI?
In the setup guide or in Settings, log in with Facebook through your own Meta app and pick your Page. Nabik AI never asks for your Facebook password. A short video guide shows each step. Read More
How Do I Give Nabik AI Accurate Product Information?
Add products with their price, variants and stock in Products; the AI answers from that same list, so a price change is used in the next reply. Policies such as delivery charges, payment and exchanges are taught in Train Nabik AI. Read More
How Do I Teach Nabik AI How My Shop Works?
Open Train Nabik AI and chat with it the way you would brief a new staff member, in Bangla, Banglish or English, with photos, documents or voice notes. Nothing is saved until you tap Save. Read More
How Do I Turn On The AI Customer Service Agent?
One switch turns Nabik AI on for every channel you have connected. Each agent can then be set to Suggest (it drafts, your team sends), Assist (confident replies go out, the rest wait as drafts) or Autopilot, and you can turn any channel off. Read More
How Do I Change The Way Nabik AI Replies?
Teach it your tone and rules in Train Nabik AI, and correct any reply it gets wrong: it suggests the fact or rule that would have made it right, and you approve it. Try As Customer lets you test replies before customers see them. Read More
How Do I Fix A Facebook Connection That Stopped Working?
If Meta ends the access, the account shows “Token expired — reconnect this account” in Settings › Integrations. Reconnect it with the same Facebook login; check that you are still an admin of the Page and that you approved the permissions Meta asked for. Read More

Using Nabik AI Every Day
How Do I See What The AI Agents Did?
Every conversation, whether the AI or a person replied, is in one inbox. Questions and approvals that need you wait in the Needs You list, and Inbox Performance shows reply times. Read More
What Should I Do If Nabik AI Gives A Wrong Answer?
Take over the chat and correct the customer, then correct the reply in the app. Nabik AI proposes the fact or rule that fixes it, and once you approve it, the same mistake does not repeat. Also check that the product or policy it used is up to date. Read More
How Do I Make Social Media Posts With Nabik AI?
In Social Studio, pick a product or type a topic and Nabik AI writes the caption, hashtags and a first comment from your real product details and price, with an AI picture if you want one. You can post now or schedule it to your Facebook Page and Instagram. Read More
How Do I Make Advertisement Pictures With Nabik AI?
Social Studio makes product photos, lifestyle scenes, model shots and posters with exact Bangla words, starting from your product photo. You then run the ad yourself in Meta’s own ad tools. Read More
How Do I Keep Track Of AI Usage And Cost?
Plan & Usage shows the credits you have, what each AI task cost and a usage history. Every task shows its price in credits before it runs, and a failed AI picture is never charged. Read More
What Happens When My AI Credits Run Out?
Customer chats go to your team marked Needs You and messages keep arriving, so nothing is lost. You can top up from ৳100 with bKash, Nagad, card or bank transfer; bought credits never expire. Read More
Plans, Features And Integrations
What Is Included In Each Nabik AI Plan?
Free is ৳0 with no time limit: one Facebook Page or Instagram account, two team members, the shared inbox and 60 AI credits a month. Pro is ৳1,990 a month or ৳19,900 a year: three connected Pages or numbers, five team members, orders, cash on delivery, courier booking, online store connections and 600 AI credits a month. Business and Enterprise are coming soon. Read More
Which Integrations Does Nabik AI Support?
Facebook Pages, Instagram and WhatsApp; the couriers Pathao, Steadfast, RedX and eCourier; payment links through your own bKash, Nagad, SSLCommerz, ShurjoPay or aamarPay account; Shopify, WooCommerce, WordPress, Google Sheets and Google Drive. Read More
Does Nabik AI Work With My Online Store?
Yes. Connect Shopify, WooCommerce or WordPress and your products and stock stay in one place, so a product sold on Facebook is not sold again on the website. Read More
Can Nabik AI Book My Couriers?
Yes. Book Pathao, Steadfast, RedX or eCourier from the order, print the label, track the parcel and follow the cash on delivery money the courier still owes you. Read More
Does Nabik AI Handle VAT Invoices?
Yes. It makes Mushak-6.3 invoices and keeps VAT registers on a July to June year. It is general bookkeeping software, not tax advice. Read More
Can I Take Bookings Instead Of Orders?
Yes. Salons, clinics, tutors and other service businesses get staff calendars, an online booking page, reminders and bookings taken in Messenger. Read More
Data, Privacy And Support
How Does Nabik AI Handle Customer Information?
Each shop’s data is fenced off from every other shop at the database, credentials are encrypted with a key unique to your shop, and data is never sold or used to train AI. The chat AI reads your products and policies and a short summary of that same customer’s past orders, never their phone number, address or other customers’ chats. Read More
Does Nabik AI Tell Customers They Are Talking To AI?
Nabik AI replies in your shop’s name only where you switch it on, and your team can take over any chat. The AI Disclosure explains how it works and what to check. Read More
How Do I Delete My Data From Nabik AI?
The Data Deletion page lists the steps for each situation, or you can write to support@nabik.ai. Read More
How Do I Contact Nabik AI Support?
Email support@nabik.ai or send a message from the Contact page. Ideas and questions can also go on the community board, where the team answers. Read More
Can My Team Use Nabik AI With Different Access?
Yes. Invite team members by email and give each one a role, so they see only what their job needs. Every change is recorded. Read More
AI Business Automation
How Can I Automate My Business In Bangladesh With AI?
Start with one repeated job, usually answering price, size and delivery questions in Messenger. Write your prices and policies down in one place, let an AI draft replies from them, check the drafts for a week, then let it answer the simple questions on its own. Read More
Which Business Tasks Can AI Automate For A Small Business?
Customer replies, collecting order details, captions and product descriptions, reading payment screenshots, summarising long chats, reminders and follow-ups. Read More
What Should A Business Automate First?
The questions that repeat every day: price, availability, size, delivery charge and delivery time. They are frequent, predictable and easy to check. Read More
Which Tasks Should Not Be Automated With AI?
Refunds and exchanges outside your policy, complaints, wholesale deals, prices that are not in your list and anything that moves money. Keep those with a person. Read More
Can I Use AI Without Technical Knowledge?
Yes. Business AI tools are set up in the browser. What matters is clear shop facts and someone who checks the AI’s answers in the first weeks. Read More
Can AI Help A Business With A Small Team?
That is where it helps most. AI takes the repeated first replies, so the same two or three people can handle more orders and spend their time on packing, confirming and the customers who need a person. Read More
How Can I Introduce AI Without Replacing My Staff?
Use it as the first reply, not the last word. Let it draft answers your team reads and sends, ask the team which answers were wrong, and fix those facts before it replies on its own. Read More
What Are The Risks Of Using AI In Business?
Outdated shop facts repeated to every customer, an AI that guesses instead of handing over, usage costs on busy days, tools with more access than they need, and replies that feel like a form. Read More
How Do I Choose An AI Automation Platform?
Test it with twenty of your own customer messages, check that answers come from your data, connect the integrations you actually use during the trial, ask what one conversation costs, and check you can limit and switch off the AI. Read More
Facebook Messenger Automation
How Do I Automate Facebook Messenger Replies?
Meta Business Suite gives you an instant reply, an away message and saved answers. For replies that answer the actual question from your products and prices, connect an AI assistant to your Page. Read More
Can AI Answer Facebook Messages When My Business Is Closed?
Yes. An AI assistant answers at night and on holidays, takes orders for simple requests, and leaves the rest for your team with an honest message about when a person will reply. Read More
Can AI Reply To Facebook Customers In Bengali?
Yes. A good AI replies in Bangla script, Banglish or English, matching how each customer wrote. Nabik AI does this on Messenger, Instagram, WhatsApp and Page comments. Read More
Can A Facebook Chatbot Answer Price And Delivery Questions?
Yes, if it reads your own product list and delivery charges. Nabik AI answers price, stock, delivery charge and delivery time from your shop data and does not guess when a fact is missing. Read More
Can An AI Chatbot Tell New And Returning Customers Apart?
Nabik AI can. For each chat it gets a short card built from that customer’s own orders, such as first-time, returning or regular and their usual size, and uses it lightly, for example “same size as last time?”. Read More
How Do I Hand A Chat From The AI To A Person?
In Nabik AI your team can take over any chat in one tap. The AI also hands over by itself when it is unsure or the rules say a person decides, and marks the chat Needs You. Read More
What Happens When A Chatbot Does Not Know The Answer?
A good one says it will check and hands the chat to your team instead of inventing an answer. Test this before going live by asking about something your shop does not sell. Read More
How Do I Stop A Chatbot Giving Wrong Prices?
Make it answer only from your product list, update prices the same day they change, and use a tool that checks prices before a reply or post goes out. Read More
Can AI Handle Many Conversations At Once?
Yes. That is what helps most on sale days and before Eid, when messages arrive faster than any team can type. Read More
How Do I Measure A Facebook Chatbot’s Performance?
Track first-reply time, how many chats became orders, how many were handed to a person and how many answers your team corrected, and read twenty AI replies a week. Nabik AI’s Inbox Performance shows reply times. Read More
Should I Reply To Facebook Comments Or Send A Private Message?
Both: a short public reply such as “ইনবক্সে দাম জানিয়েছি”, then the details in a private message. Nabik AI can do both on Facebook Page comments when you switch comment replies on. Read More
Bangla And Banglish Customer Service
Which AI Chatbot Supports Bengali Customer Service?
Look for one that replies in Bangla script, understands Banglish and answers from your own products. Nabik AI is made in Bangladesh for exactly this; test any tool with your own messages before choosing. Read More
Can AI Understand Banglish Written In English Letters?
Yes. Modern AI understands Banglish such as “dam koto?” or “42 size ache?” well, especially when it knows your exact product names. Read More
Can AI Switch Between Bangla And English In One Chat?
It should. When the customer switches language, the reply should switch too. Nabik AI matches each message. Read More
Will AI Translate My Product Names Wrongly?
It should not translate them at all. Product names, sizes and brand words stay as they are; add your exact names to your product list so they are used unchanged. Read More
How Do I Make AI Replies Sound Natural In Bangla?
Decide your shop’s tone once, use “apni” and a greeting, give the AI a few replies you like as examples, and correct the ones that sound stiff. Read More
Can AI Understand Regional Expressions?
Usually, for common words and spellings. When a message is unclear, the AI should ask one short question back and hand over if it is still unsure, never guess a product. Read More
How Do I Test A Bangla Chatbot?
Send it twenty real customer messages in Bangla, Banglish, English and mixed, in a practice chat. Check the facts, the language, the tone and what it does when it does not know. Read More
Can AI Write Professional Bengali Marketing Copy?
Yes. Captions, product descriptions and offer posts can be written in Bangla, Banglish or English from your product details. Read them before posting and keep your own voice. Read More
How Do I Keep Customer Service Consistent Across My Team?
Keep one written source of truth for prices, charges and policies, and a short list of saved answers. The AI and every team member should answer from the same facts. Read More
AI For Online Shops
How Can I Automate Customer Service For My Online Shop?
Connect your Page and an AI that reads your catalogue, so it answers price, size, colour and delivery questions and collects order details, with your team handling the rest. Read More
Can AI Answer Questions About Sizes And Colours?
Yes, when sizes and colours are real variants with their own stock. Then the AI can say which ones are available right now. Read More
Can AI Recommend Products To Customers?
An AI that reads your catalogue can point a customer to the products that match the size, colour, price or use they ask about. It should only suggest what you actually have in stock. Read More
Can AI Collect Order Details In A Chat?
Yes. Nabik AI collects the product and variant, quantity, name, phone number and address, shows the customer a summary and creates the order only after a clear yes. Read More
How Do I Keep AI Answers In Sync With My Products?
Use one product list for orders, stock and the AI. In Nabik AI the AI answers from the same products and stock your orders use, so there is no second copy to update. Read More
What Should An AI Shopping Assistant Know About Each Product?
The names customers use, price per variant, sizes and colours in stock, material or specifications, photos, and what the product is not. Read More
How Do I Reduce Repeated Questions About Delivery Charges?
Write your charges inside Dhaka, outside Dhaka and for special areas once, put them in your auto reply, and let the AI quote the right one for the customer’s area. Read More
Can An Online Shop Use AI Without Losing Its Personal Touch?
Yes. Let AI answer the quick questions in your shop’s tone and keep people on complaints, special requests and loyal customers. Customers mind slow answers more than AI answers. Read More
How Do I Know Whether AI Improves Customer Experience?
Compare first-reply time, chats that became orders and complaints before and after a month, and read a sample of AI replies every week. Read More
How Do I Reduce Fake Cash On Delivery Orders?
Confirm each order, ask for an advance on high-value or first orders, check addresses, and learn from which customers and areas return parcels. Read More
AI Ads And Social Media Content
Can AI Make Facebook Ad Images For My Products?
Yes. Start from a real photo of the product, describe the setting and the purpose, and check every picture against the real product before posting. Read More
Can AI Make Advertising Pictures For A Clothing Business?
Yes. Model shots, lifestyle scenes and Eid or sale posters work well for clothing. Keep the colour, print and fit true to the real piece. Read More
Can AI Put Bangla Text On A Poster?
Some tools can, and many still draw Bangla letters wrongly. Nabik AI Social Studio makes posters with exact Bangla words; read every word before posting either way. Read More
What Should I Give An AI Image Generator?
A real product photo, the purpose (post, ad, Story, poster), the setting, any exact words, and the format: square for the feed, tall for a Story. Read More
How Do I Keep AI Pictures Consistent With My Brand?
Use the same one or two background styles, the same logo position, the same sale colours and the same light, and use pictures you like as the reference for new ones. Read More
How Do I Stop AI Ads From Misrepresenting The Product?
Check colour, print, the number of parts, size and labels against the real product, and read every word on the picture. A picture that oversells leads to returns. Read More
How Can AI Help Me Plan A Week Of Posts?
Give each post a job: a product shot, a lifestyle scene, a close-up, an offer poster and a reminder Story. Nabik AI can write the captions and make the pictures, and the scheduler sends them out on time. Read More
What Is The Difference Between An AI Image Generator And A Marketing Platform?
An image generator makes pictures. A marketing platform also writes captions from your product data, checks prices and schedules the posts to your Pages. Read More
How Can A Small Business Make Professional Ads On A Small Budget?
Use one good product photo, let AI make several versions for different posts, write short captions with the price and how to order, and post regularly rather than paying for a shoot each time. Read More



AI Agents
What Is An AI Agent For Business?
AI that works toward a goal using your business tools: it looks up the product, checks stock, quotes the price, collects the address and creates the order, and asks a person when it should. Read More
How Is An AI Agent Different From A Chatbot?
A chatbot replies with text. An agent understands the request, uses your real records such as products and orders, and finishes the job within the limits you set. Read More
Can Several AI Agents Work Together?
Yes. In Nabik AI, teams of agents each own one part of the shop, such as customer chats, posts, delivery or repeat customers, led by a Shop Lead and kept within budget by a Guardian team. Read More
What Can An AI Agent Do Without A Person?
Routine steps within your rules: answering from your shop facts, collecting order details, drafting posts. Anything outside the rules, or anything that moves money, should wait for a person. Read More
How Do I Control What An AI Agent Is Allowed To Do?
Limit its channels, topics and actions, start with drafts a person sends, and widen what it may do only after you have watched it. In Nabik AI you switch each agent team on or off, and the Money team only reads and never moves money. Read More
What Safeguards Should An AI Agent Have Before Changing Business Data?
It should show a summary and wait for a clear yes before creating an order, record every action, and hand over when it is unsure. Read More
How Do I Monitor The Cost Of AI Agents?
Use a tool that shows each task’s price before it runs and a usage history after. Set a limit so a spam flood cannot drain your balance. Read More
How Do I Check Whether An AI Agent Is Accurate?
Read a weekly sample of its answers, count how many your team corrected or handed over, and test it with questions your shop data does not cover. Read More
How Can A Small Business Start With Agentic AI?
Pick one agent job, usually customer replies, run it in Suggest mode for a week, fix the facts it got wrong, then let it reply on its own. Read More
Training AI On Your Business
How Do I Train An AI Assistant On My Business?
Put your products, prices, delivery charges and policies in one clear place the AI reads before every answer, test it with real questions, and add what is missing every week. Read More
What Is An AI Knowledge Base?
The facts an AI looks up before answering: products, prices, stock, policies and saved answers. It changes when your shop changes, without retraining the AI. Read More
What Is RAG (Retrieval-Augmented Generation)?
A way of answering where the system first finds the facts that match the question, such as the product and your delivery charge for that area, and the AI writes the reply from those facts. Read More
What Is The Difference Between Fine-Tuning And A Knowledge Base?
Fine-tuning retrains a model on examples and suits style. A knowledge base gives the model current facts when it answers, which suits prices, stock and policies that change. Read More
How Do I Stop AI From Inventing Information About My Business?
Limit it to your own data, tell it to hand over when a fact is missing, check prices on the way out, and test it with questions your data does not cover. Read More
Which Documents Are Useful For An AI Knowledge Base?
Your product list, price list, delivery and payment rules, exchange and return policy, working hours and the questions customers ask most, written in plain sentences. Read More
How Do I Keep An AI Knowledge Base Up To Date?
Update a price or policy the same day it changes, and once a month delete anything that is no longer true. An outdated sentence is repeated with confidence. Read More
How Do I Keep Confidential Information Away From A Customer-Facing AI?
Give it only what you would tell a customer. Keep supplier prices, margins, staff details and other customers’ data out of what it reads. Read More
AI Costs And Return On Investment
How Much Does An AI Chatbot Cost For A Small Business?
Usually a monthly plan fee plus a charge for the AI work itself. Nabik AI has a Free plan with 60 AI credits a month, and Pro at ৳1,990 a month with 600 credits; an AI reply starts at 1 credit. Read More
What Affects The Monthly Cost Of AI Automation?
How many conversations the AI handles and how long they are, how hard the questions are, how many pictures and voice tasks you use, and the Pages and team members on your plan. Read More
Is AI Customer Support Cheaper Than Hiring Staff?
For repeated questions it usually costs less per answer and works at night. Most shops use both: AI for first replies and people for the conversations that need judgement. Read More
What Is The Difference Between Subscription And Usage Pricing?
A subscription is a fixed monthly fee for the software. Usage pricing charges for the AI work itself, so it rises and falls with how busy you are. Read More
What Hidden Costs Should I Check Before Buying AI Software?
Messaging fees from Meta or an SMS provider, setup fees, extra charges per Page or team member, usage that expires unused, and what happens when you run out. Read More
How Do I Calculate The Time An AI Agent Saves?
Repeated chats a day × minutes each × days you sell, divided by 60, gives the hours a month your team spends on them. Compare that with the AI cost for the same number of conversations. Read More
How Do I Work Out The Break-Even Point For AI Automation?
Add the time saved and the extra orders from chats answered quickly, especially at night, and compare with the monthly cost. For a busy Page this is often within the first month. Read More
Are Free AI Tools Enough For A Growing Business?
A free plan is a good way to test on your own Page. Once you need more Pages, team members, orders and courier booking, a paid plan usually pays for itself. Read More
How Do I Avoid Paying For AI Features I Do Not Use?
Review your usage history monthly, switch off what you do not use, and upgrade only when you regularly run out rather than in anticipation. Read More

Security And Trust
Is It Safe To Connect An AI Assistant To My Facebook Page?
Yes, when it connects through Meta’s own login, asks only for the permissions its job needs and lets you limit what the AI may do. Never type your Facebook password into a tool. Read More
How Should I Protect My AI Platform Logins And Keys?
Paste keys only into the tool’s settings, never into a chat or document; give each team member their own login; and replace any key that someone else may have seen. Read More
How Should AI Handle Customers’ Personal Information?
Collect only what an order needs, never ask for national ID or card numbers in a chat, limit who can export customer lists, and know how long data is kept. Read More
How Do I Check What The AI Said To Customers?
Use a tool that keeps every conversation and action, and read a sample each week. In Nabik AI every chat, whoever answered it, stays in the inbox. Read More
What Should Happen When An AI System Has An Outage?
Messages keep arriving, nothing is lost, and chats go to your team instead of being left unanswered. Read More
What Security Features Should An AI Business Platform Have?
Login through Meta’s own screen, roles for each team member, a record of every change, data separated from other businesses, encrypted credentials and a clear privacy policy. Read More
Common Situations
I Run A Clothing Shop On Facebook. How Can AI Help?
AI answers size, colour and price questions from your variants and stock, takes the order, and makes model shots and Eid posters for your posts. Read More
I Own A Cosmetics Shop. Can AI Answer Product Questions?
Yes, from your own product facts: shades, skin type, batch and expiry. It should never invent claims about authenticity or results. Read More
My Business Gets Messages At Night. What Can I Do?
Let an AI answer the simple questions and take orders after hours, with an honest message about when a person will reply to the rest. Read More
I Sell On Facebook And Instagram. How Do I Keep Customer Messages Organised?
Use one shared inbox for both, with notes, assignment and orders created from the chat, so no message is answered twice or missed. Read More
My Staff Spend Hours On The Same Questions. What Should I Automate First?
Price, availability, size and delivery questions. Write the answers down once and let AI reply from them. Read More
I Have A Large Product Catalogue. How Can Customers Find The Right Product?
Keep every product with its variants, stock and the names customers use, so an AI can match what the customer asks for to what you have. Read More
I Want Bangla Posts Without Writing Every Caption. What Should I Use?
A tool that writes captions from your real product details and price, in Bangla, Banglish or English, that you edit before posting. Read More
I Have A Small Budget. Which Automation Should I Pay For First?
Customer replies on your busiest channel. Start on a free plan, measure the hours saved, then pay for more only when you run out. Read More
I Want AI, But People Should Handle Sensitive Chats. Is That Possible?
Yes. Let the AI draft or answer simple questions and hand complaints, refunds and special requests to a person, marked so nobody misses them. Read More
I Run A Salon Or Clinic. Can AI Take Bookings?
Yes. Customers can book in Messenger or on an online booking page, with staff calendars and reminders. Read More
Run your shop with Nabik AI
Nabik AI answers your customers in Bangla, takes the order and keeps stock, couriers and accounts in one place.

